All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center.
You can cancel your order by writing to us at firstname.lastname@example.org or by calling at 0124-4061234. As part of usual business practice, if we receive a cancellation notice before the order has been packaged and shipped by us, we shall cancel the order. We will not be able to cancel orders that have already been processed and shipped out by us.
If you wish to return all or a part of your order, you need to let us know within 3 working days from the date of delivery. You can either call our Customer Care No. 0124-4061234 between 9 am and 5 pm, Monday to Saturday or write to us at email@example.com. After validating your return request over the phone we will send you an email authorizing a return. This email will have the address at which the parcel needs to be returned. You may simply print and courier the parcel back to us.Please note that we should receive the returned parcel along with the print of invoice, within 10 days of us sending the authorizing email.
After we receive the returned parcel, we will proceed to inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 7 days of our receiving of the returned parcel from you.
Guardian Lifecare Pvt. Ltd. will make refund cheques only in the registered name of the customer. If the payment was by Credit Card,Debit Card or Net-Banking, we will refund the Credit Card ,Debit Card or Net-Banking account. If the payment mode was cash, cheque or DD we will send you a cheque (not a DD). Cheque will be sent only to the billing address of the customer. Guardian Lifecare Pvt. Ltd. will not be liable for any damages in transit when it is sent back by the customer.