GNC respects the privacy needs and concerns of our customers. That is why how we handle any personal information, such as your name, address, email address or phone number ("Personal Information") that you provide is important to us. To earn your trust, we respect your privacy in handling Personal Information relating to you and your transactions with us, whether at our stores, our customer care center or through our website. This Privacy Statement describes the Personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it. By using the websites, the user agrees, without limitation or qualification, to be bound by this Privacy Statement.
When you provide Personal Information at our stores, our customer care centers, and our websites, you are consenting to the manner in which GNC and Guardian Lifecare Pvt. Ltd. will collect, use, disclose and otherwise manage your Personal Information, as set out below.
The websites are not intended or designed to attract users under the age of 18. We do not collect Personal Information from any person we know to be under the age of 18. If you are under 18, we ask that you do not send us any Personal Information.
This website is intended for use from India. International users are advised not to disclose Personal Information to Guardian Lifecare Pvt. Ltd. Information sent to us will be housed on servers located in India.
We may collect Personal Information that you provide us when you:
Purchase, order, return, exchange or request certain information about our products and services; contact our customer service desk.
When you purchase products and services at one of our stores, you can do so anonymously when you pay with cash. If you use a credit or debit card for any of your purchases, we will collect your credit or debit card information and keep a history of your purchases. We use this information to process your orders and to better assist you when you visit or call us. We may also ask for your location/pin code as well, to help us improve our product and service offerings to your area.
When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and show information that identifies you, such as your drivers license. We collect this information to help prevent fraud.
When you call one of our customer care centers about a product, delivery, billing question or for customer service, you may be asked for Personal Information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you. We may retain this information to assist you in the future.
Registration is an optional service provided by our website. You do not have to register to browse on our website, but you do have to register to purchase products on our websites. When you register, you are asked for information such as your name, address, phone number, e-mail address, a password that you select, and your interests, if you choose to register them. Your registration information may be used to help make your online shopping quicker and easier, by pre-filling certain parts of your shopping information. When you register you will have the opportunity to sign up for future marketing information from GNC and Guardian Life Care Pvt.
When you ask a question, participate in a survey or enter a contest or sweepstakes at our store or in a GNC or Guardian Pharmacy sponsored event or through our websites, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in a contest or sweepstakes. At the time you are entering a contest or sweepstakes, we may ask your permission to send you future marketing information from GNC and Guardian Pharmacy.
We would like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.
We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at our stores, call centers or sites. If you would like to stop receiving such promotional information from GNC or Guardian Pharmacy, you can opt out of it, by informing us.
We enter into marketing relationships with advertisers or other companies that provide products or services that we believe may be of interest to GNC customers. We will share your Personal Information with those marketing partners in order to help them send you information that we believe will be of interest to you. We may share non-identifiable aggregated information with these companies. We will not disclose your telephone number, credit card account information or e-mail address for these purposes. We may provide other Personal Information to any of our affiliated businesses.
Access to Personal Information by companies that work with or on Behalf of GNC and Guardian Lifecare Pvt. Ltd.
Some of our operations, such as our electronic commerce, may be managed by service providers who are unaffiliated companies. These companies may share Personal Information with their affiliates and with service providers whom they engage to perform services related to our websites or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions. In no event will we authorize these companies to use your Personal Information for any reason other than to provide you with those specific services.
If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers. Our delivery service providers are asked not to use your Personal Information for any purpose other than making the delivery.
In the event that some of our (Guardian Lifecare Pvt. Ltd.) assets are sold or transferred or used as security, your Personal Information may be transferred to third parties as part of that transaction.
If Guardian Lifecare Pvt. Ltd. or any of our Service Providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, Guardian Lifecare Pvt. Ltd. or the applicable Service Provider may, without your consent, provide such information. In matters involving claims of personal or public safety, Guardian Lifecare Pvt. Ltd. the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process. Guardian Lifecare Pvt. Ltd. or our Service Providers will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving Guardian Lifecare Pvt. Ltd., the applicable Service Provider, or otherwise as required by law. We may also disclose Personal Information to assist in debt collection where you owe a debt to us.
You may request access to the Personal Information that we have about you. If you are a registered user with our websites, you can access your profile information at any time by clicking on the "My Account" link at the top of any page on the Sites on which you registered.
You may also change your marketing preferences or remove yourself from our mailing list by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you or by contacting us at: email@example.com.
In general, you can visit our websites without telling us who you are or providing us with any information. However, we collect the IP (Internet protocol) addresses of all visitors to our websites and other related information such as page requests, browser type, operating system and average time spent on our websites. We use this information to monitor and improve our websites.
We maintain administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology in order to protect the security of our websites. However, even with the best technology, no website is 100% secure. We will take reasonable measures which we believe are appropriate to protect your Personal Information from loss, misuse, alteration or destruction, and, where possible, will ask that any third parties to whom we may transfer such information to take comparable steps to protect that security.
To provide you with an increased level of security, online access to your Personal Information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Guardian Pharmacy or GNC will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).
From time to time we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect future changes in our business practices. Any changes in our policies will be communicated in this page so please check back on occasion. We also may post a notice on our website or send an email describing the changes.
If you have any questions about our handling of Personal Information, please contact us at firstname.lastname@example.org